Professional Standards Unit

The Professional Standards Unit (PSU) investigates complaints about, and allegations of misconduct by, Transit Police officers and Community Safety Officers. PSU is staffed by experienced officers with specialized training in the handling of citizen complaints and Police Act investigations.

Not only does the PSU respond to complaints, they work proactively with all Transit Police Officers and Community Safety Officers to provide guidance and training and to identify emerging trends in police work that may lead to complaints. This close partnership also enhances the abilities of our officers to exceed the expectations of the police service and the communities that we serve.

If you have any questions or comments regarding the investigative process, do not hesitate to contact us.

Find out more about Transit Police’s commitment to fostering a culture of integrity, professionalism, accountability, respect and teamwork.

Filing a Complaint

Anyone who has concerns about the services of the Transit Police, or the actions or conduct of a specific officer, may make a complaint. If you are unsure about whether or not you would like to make a formal complaint, please feel free to discuss the issue with us. Phone 604-516-7435 to reach PSU directly or fill in the form below.

Our Commitment

The Professional Standards Unit is committed to providing a transparent response to your concern or complaint related to officer conduct. Every effort will be made to respond to your question, concern, or complaint, within 24 hours or by the next business day. Compliments are also much appreciated. Your feedback is important and helps us to monitor and improve the customer experience we provide.

The Office of the Police Complaint Commissioner (OPCC)

The OPCC is the civilian oversight authority of the British Columbia Police Act for complaints against all municipal police officers, including Transit Police officers. The Police Complaint Commissioner is an independent officer of the provincial legislature, with an office in Victoria, BC. To learn more about the OPCC complaints process, visit OPCC.bc.ca.

Professional Standards Unit Contact Form

At Transit Police, we strive for a high standard of professionalism while serving our communities. If you feel that we have not met that standard as an organization, or that any of our officers' conduct did not meet your expectations, we encourage you to get in touch via the form below. Please note: the form may not be seen for several days. If your matter is urgent, please call 604.515.8300 or text 87.77.77 (always call 911 in an emergency).