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Professional Standards Unit

The Professional Standards Unit (PSU) investigates complaints of allegations of misconduct by members of Transit Police.  PSU is a section within Transit Police staffed by experienced officers with specialized training in the handling of citizen complaints and Police Act investigations.

Not only does the PSU respond to complaints, they work proactively with all Transit Police officers to provide guidance and training and to identify emerging trends in police work that may lead to complaints. This close partnership also enhances the abilities of our officers to exceed the expectations of the police service and the communities that we serve.

If you have any questions or comments regarding the investigative process, do not hesitate to contact us.

Find out more about Transit Police’s commitment to fostering a culture of integrity, professionalism, accountability, respect and teamwork.

Filing a Complaint

Anyone who has concerns about the actions or conduct of a Transit Police officer or the services of the Transit Police may make a complaint. If you are unsure about whether or not you would like to make a formal complaint, please feel free to discuss the issue with us.  Please phone 604-516-7435 to reach PSU directly or fill in the form below.

Our Commitment

The Professional Standards Unit is committed to providing a transparent response to your concerns or complaint about officer conduct. Every effort will be made to respond to your questions, concerns or complaints within 24 hours or by the next business day. Compliments are also much appreciated. Your feedback is important and helps us to monitor and improve our customer experience.

The Office of the Police Complaint Commissioner (OPCC)

The OPCC has civilian oversight authority of the British Columbia Police Act for complaints against all municipal police officers, including Transit Police. The Police Complaint Commissioner is an independent officer of the provincial legislature, with an office in Victoria, BC.  For more detailed information about the complaints process, visit OPCC.bc.ca.

Professional Standards Unit Contact Form

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