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Read below for our recommended transit safety tips, or watch the video
Know where and how to get help
Familiarize yourself with safety features on all modes of transit
Let transit staff know if you feel unsafe or need help
Report non emergency police issues directly to Transit Police: call 604-515-8300 or text 87-77-77
We will ask you for your location, vehicle number, direction of travel, and what’s going on
In an emergency, always call 9-1-1
Be prepared
Plan which route you will take before you leave home and give yourself plenty of time to avoid feeling rushed
Use the Trip Planner to find out the start and finish times and frequency for SeaBus, SkyTrain, buses, etc., so you aren’t left stranded or waiting for extended periods of time
Consider planning a backup route in case there’s a delay on your primary route. Sign up for Transit Alerts.
When travelling in a group, arrange a meeting point in case you get separated. Don’t rely on mobile phones — they can get lost or run out of battery power
Stay aware
Be aware of your surroundings. Watch for things like people rushing, buses and bikes at transit hubs.
If using earbuds, consider leaving one out so that you can still hear what’s going on around you
Avoid poorly lit or isolated areas. Use the Designated Waiting Area at Expo, Millennium and Canada Line stations
Keep your valuables safe
Keep valuable out of sight in a zipped up bag or backpack
Be careful with electronic devices, especially around vehicle doorways
On board vehicles, remove your backpack and place it at your feet
Plan your seat
Sit in an aisle seat when travelling alone so you don’t get trapped or cornered if someone who makes you feel uncomfortable sits next to you
If you are sitting on a vehicle with only a few passengers and someone comes and sits next to you that makes you feel uncomfortable, immediately change seats
Sit near the front or middle of the bus, close to the bus operator
Traveling with children
Hold onto the hands of children, especially when boarding and exiting vehicles
If they are old enough, make a plan with your child about what to do if they get separated from you
If someone is bothering you
Move Away. Go to another part of the platform, move closer to the bus operator on board a bus, or switch train cars at the next station
Share your concerns with transit staff or Transit Police
If there is an immediate threat to your safety, always call 911
Expo Line, Millennium Line and Canada Line
Yellow silent alarm strip that runs along the window will summon help when pushed
Intercom found near doors will let you speak directly to the control centre
Emergency cabinets on platforms include an emergency phone
Designated waiting areas on platforms have good lighting and emergency cabinets
Staff can often be found near ticket machines or on platforms
CCTV cameras are located in stations and on board most vehicles
Bus
Bus operator is able to call for emergency help if needed
CCTV cameras on board most vehicles
SeaBus
Marine Attendants can be found on board every vessel and at terminals
In case of emergency, lifejackets can be found under the seats on board the SeaBus
West Coast Express
Hosts can be found on platforms
Each vehicle has four intercoms that connect to the engineer
Yellow strips over the windows can summon a conductor if needed
Stations have CCTV cameras
If you have experienced something on transit that made you feel unsafe, have been a victim of crime, or experienced any other incident or disorder, Transit Police is here to help you.
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